Visit directory. Thank you so much. Some of these jobs need to be inspected before the contractor can start the work. Complain to the housing ombudsman The housing ombudsman is a free and independent service. Repairs - Gateshead Council Home Housing Your home Repairs As part of our commitment to quality services, we aim to provide a reliable and quick repair service. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. Call us on 0333 050 8887 to start the process or fill in the form. Clothes and material items Any clothing or other material items such as curtains, bedding etc that may have been spoilt due to damp conditions in the home or mould growth for example may be claimed for. We will ask you to pay for any repairs caused by damage or misuse of your home by you, your family or friends. Gateshead Council Repairs & Voids Job in Gateshead, England | Glassdoor As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. When an item in your property needs replacing, we will try our best to use materials which are the same as the existing ones. While you are free to make your own arrangements, Gateshead Council has negotiated exclusive low-cost cover for tenants. We will pay compensation for damage which is our fault or our contractors' fault. Gateshead Metropolitan Borough Council disrepair compensation claim Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. Gateshead Council Tuesday 26 April 2022, 4:42pm Gateshead council tenants are waiting an average of 29 days for repairs to be made Credit: PA People living in Gateshead Council. To register with My Housing Account, select 'my account' at the top of the Council homepage. Your duties will include leading on the management of employee performance and other related issues within HR guidance and legislation, effectively managing and monitoring dedicated budgets to provide best value for money and the optimum possible level of service, leading on the management of subcontractors used within the service in terms of performance and other related issues, and leading on health and safety management to ensure compliance with current legislation, specifications, and codes of practice. The council must make sure that the dwellings they offer are in a reasonable condition and that disrepair issues, if any, are addressed promptly. View details of your former and current tenancies including rent statements and repair. Junior Interior Designer, Plater, Shift Manager/Shift Operations Manager, Regional Sales Manager, Customer Service, Administrative Assistant, Customer Service Advisor, Wedding Coordinator, Night Shift, Application Engineer. % Gateshead Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. 2023-03-04T19:22:59.083Z|u_Rbkf-buU61wtoKds0E2Q|ORDS-22001. Do you want to work with us in helping to create spaces that are great to work and/or live in? https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. The inspector will call at your property at an agreed time, and they will arrange another appointment to call back and finish the repair. We will offer you an appointment for the inspection, and at the time of inspection will arrange an appointment to complete the work. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. The panel decides which services they review based on various criteria. 3 0 obj Wednesday 2nd November 2022. Around 3,000 council properties in Gateshead are in need of repair, it has been revealed. You will be working as a Section Manager (Repairs) and your main duties will be to manage and coach operational teams to deliver a responsive and planned repairs and maintenance service 8am to 8pm and an out of hours emergency repairs service, to customers, that focuses on right first-time repairs to maximise customer satisfaction and value for money ensuring compliance with relevant regulations. The procedure named f could not be accessed, it may not be declared, or the user executing this request may not have been granted execute privilege on the procedure, or a function specified by security.requestValidationFunction configuration property has prevented access. You will need to provide evidence of your illness, such as a doctors note, and prove that the council had a duty of care to you as their tenant. <> Council tenants and leaseholders can book a repair appointment online with our new repair reporting system. If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury lawyers would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. [19] Economy [ edit] The area was once dependent on heavy industry such as steel making in the Derwent Valley and coal mining (across the borough). Phil Hogg Head of Repairs and Maintenance at Gateshead Council Durham, England, United Kingdom 678 followers 500+ connections Join to connect Gateshead Council Northumbria University. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. Were responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. If you have suffered illness as a result of your council landlords failure to maintain their property in a satisfactory condition, you may be eligible to make a claim for compensation. Were delighted that you want to come and work with us. Well help you save for your future with an outstanding employer contribution to your pension of approximately 18.9% per year, Youll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme, You will receive a generous mileage allowance when using your vehicle for work purposes. Damage to private property If any of your private belongings have been ruined whilst repair work was being carried out, then you may claim compensation for these items. The department is on the lookout for more callhandlers and building technicians. : 50K - 53K. Your Neighbourhood Housing Team will be able to tell you more about what repairs you may be asked to pay for and how to pay. You have the chance to buy up to 10 additional holidays per year. The report found the repair centre's ability to handle calls was deemed 'critically low'. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. about Our Customer Scrutiny Panel needs you! disrepair claim against your local council, housing disrepair claim for the repair of your property, North West Leicestershire District Council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. Gateshead Now is a collection of the latest news from Gateshead Council. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. Repairs & Voids. If you are a tenant of a rented council home or housing association property and the issues with your property have not been repaired, you may be eligible to make a housing disrepair claim for the repair of your property and compensation. Unfortunately, this job posting is expired. If parts are not available or it is not an emergency, we will finish the repair within the relevant category and timescale. I have got this complaint, they monitor it and see it through to the end. She added: "Someone has got to own it. These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. OurGateshead is developed and managed by Connected Voicefunded Gateshead Council, EachorganisationonOurGatesheadis responsible for keeping their information up to date. Copyright Andy T - 2021. Do you want a role where youre recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? endobj Gateshead Metropolitan Borough Council | Complaints - Housing Disrepair Always ask to see this card before letting anyone into your home. Better Broadband in Gateshead Cyclical, Repairs and Maintenance Shop local and shop safely Covid-19 Local Restrictions Support Grants for businesses Christmas Support Payment for wet-led pubs COVID-19 Business Support Grant Council and elections Open Council and elections submenu We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. For emergency repairs you will need to guarantee access to our contractor for the next 24 hours. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. Gateshead council tenants wait almost a month on average for repairs At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need. Copyright 2009, 2021 Oracle and/or its affiliates All rights reserved. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. These are less urgent repairs such as leaks to a gutter, repairing a noisy heating system or fitting a light switch. Office hours: 9am to 5pm, Monday to Thursday and 8.45am to 4.30pm on Friday. House furnishings If any of your furnishings such as carpets, curtains, sofas, other furniture etc have been destroyed or damaged due to a problem within the property such as a water leak or electrical fault fire for example, then again, you may include these in your claim so that they can be replaced. People really are our greatest asset at Gateshead Council, and we value every employee. Some work to your home is done as part of a planned maintenance or investment programme. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. We are Gateshead Council's Housing Team. Cabinet met this week to determine the future of Gateshead Council's Leisure Services . Weve got an exciting opportunity to join our brilliant team whose ambition is to deliver on the promises we make to our customers. Last week we successfully launched our new online system, with over 100 repairs reported in the first week. 27,852 - 30,151 a year. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, New home building accelerates with Freight Depot development, SEND strategy consultation launches in Gateshead, Two Gateshead shops ordered to close due to illegal tobacco sales. We hope to reschedule these eventsat a later date. 1 0 obj Residents of council properties in Gateshead wait an average of 29 days for housing repairs, while one house repair took more than three years to and numerous visits to complete, according to a . A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. You have the right to appeal if you don't agree with a decision to charge you for repairs. Council tenants can also be offered evening appointments for repairs from 4:30pm. Failure to do so could give you grounds to make a council house disrepair claim against them. As a tenant you are not automatically covered for any of your home contents. Gateshead Council Section Manager - Repairs Job in Gateshead, England The local authority also hopes to reduce its reliance on non-specialist contractors in the long run. Gateshead. E6 2JA. Furthermore, they must also ensure that any repairs necessary are carried out in a timely manner. :L+Ftc[Sdu|^Y^. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. Top Jobs in Gateshead, England. We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. Information, Advice, Services and Support - Gateshead Local Offer SEND A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Read more about the Housing Capital Investment Programme. %PDF-1.5 Once registered, youcan book a repair appointment, check rent balances, pay rent and other service charges, and update personal details at any time. Some of these repairs need to be inspected before the repair can be done. PDF REPORT TO CABINET TITLE OF REPORT: Council Housing - Gateshead Council This includes both small leaks and emergency repairs. For more information please use the following link:https://www.gateshead.gov.uk/make-your-voice-heard. And while the average waiting time was 29 days, the Gateshead Council report found one tenant's repairs took over three years to complete. We hope to reschedule these events at a later date. Gateshead Council jobs in Newcastle upon Tyne NE20 Cllr Bernett continued: "I hope it works and I am glad we are doing something about it, but I tell you what, it needs to work fairly quickly.". Repair officers maintain more staff are needed to support customers and to improve the number of right first-time repairs. 0191 433 5353Text: 'ENQ' and your message to 07943 115 156.housingoffice@gateshead.gov.uk, Homelessness freephone number:0800 953 7112, 9am to 5pm, Monday toThursday and 8.45am to 4.30pm on Friday, 6pm to8am weekdays, 24 hours on weekends, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. All the Storm Arwen roofing repairs will be complete, Im touching wood here, by the end of this week. Data collected over four years, including throughout the pandemic, found repairs took place anywhere from the day they were reported to 240 days later. A public consultation on the future of Gateshead Council's Leisure Services has commenced. Please ask your Neighbourhood Housing Team for details. The rent charge has been agreed with Gateshead Council and is eligible for housing benefit. Time to have your say on the future of our leisure service. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. The report stated it took council contractors a number of attempts before a full roof repair was completed three years after it was reported. These differences were acknowledged by Mark Smith, the director of public service reform, who said the waiting times "varies enormously". Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. We will need to look at what has been damaged so please don't throw anything away. You can also report a repair by informing any employee of the council's housing teamif they visit you at home, or are on your estate. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be entitled to file a housing disrepair compensation claim against your landlords. As part of our commitment to quality services, we aim to provide a reliable and quick repair service. Gateshead pensioner 'shocked' at council's repair works on his home of The backlog of repairs accumulated, according to council officers, is down to the Covid pandemic and weather events such as Storm Arwen. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council. Hear all the latest news from across the North East on the hour, every hour, on 97.1FM, 103FM DAB, at metroradio.co.uk, and on the Metro Radio app. A heavy recruitment drive is also under way in the local authoritys repairs and maintenance department with more than 100 posts still vacant. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. The amount of compensation you receive will depend on the severity of the illness and how long it lasted. stream Previous reviews include: Anti-social behaviour Customer service Reporting repairs Empty Property. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. View all Gateshead Council jobs - Gateshead jobs - Repair Technician jobs in Gateshead; Salary Search: Repairs Reporting Adviser (multiple roles) salaries in Gateshead; See popular questions & answers about Gateshead Council; P544194 Staying Close Support Worker. Ian Mclackand, Gateshead Councils service director repairs and building services, said: In relation to the repairs backlog, we are just over halfway through that now. endobj Gateshead Council. Click here to download Gateshead Council's SEND Support And Guidance Document 2021 Where to Get Information, Advice and Support
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