Gold Airpoints members can gift their AirpointsDollars to two nominated recipients who live outside their household per year. then. Why do certain services or transactions require authorisation using multi-factor authentication or a one-time PIN? Digital Airpoints cards. Alternatively, you canemail Air NZ Airpointsa scanned copy of the documentation. } If you have not updated your Airpoints password within last 12 months, we recommend doing so immediately. With Shairpoints, New Zealand residents can pool Airpoints with up to four other Airpoints members to enjoy greater benefits. .content.header-bottom .usp-content > div { The Airpoints credit cards are issued by Kiwibank Limited . This may take up to 4 weeks to arrive. Check your flights, request upgrades and more. It prevents others from potentially intercepting the communication between your browser and the website's server. Airpoints and AirpointsDollars are registered trademarks of AirNewZealand Limited. Please sign in with your Airpoints details by clicking on the link below. If you are not able to access your account, please get in touch with our Contact Centre. Simply click on the "sign in" button on. Airpoints enquiries - New Zealand 0800 247 764. Track your Airpoints Dollars and Status Points balances, view your benefits and latest activity, or access your digital Airpoints card straight from your phone, plus find . Just select the name(s) of the traveller(s) you would like to gift an Airpoints reward to. padding: 10px 0; Offer is limited to new applicants only. Please enter username to reset password Username Submit 1. Credit card provided by HSBC Bank Australia Limited ABN 48 006 434 162 Australian Credit License 232595. Still got questions? You can also purchase a Star Alliance upgrade using AirpointsDollars. I'm registered for grabaseat alerts but I'm not receiving them. Yes they are. } If you see a suspicious email or social media post that appears to be from AirNewZealand, do not click on any links. Air New Zealand Privacy & Security Policy. and he will do his best to retrieve it for you. Just ask "What is my credit balance?" Yes, if you're using your AirpointsDollarsto make a OneUp offer, any applicable taxes, levies or surcharges must be paid in cash. Long haul. } I've lost my Airpoints card, or it's been stolen. Phishing is the practice of sending fraudulent messages (typically an email) used to trick people into revealing sensitive information. If you have not updated your Airpoints password within last 12 months, we recommend doing so immediately. Login as a registered user, so the seats you grab are held, Log in to grabaseat and make sure that the check box saying "send me grabaseat emails" is ticked, While logged in, check that the email address you provided is correct, Check your junk mail box. How to Sign in to Your Air New Zealand Airpoints Account The login page will require either an Airpoints number, username, or email, and a password to access your account. Koru Guest Cards are available for set fees for 3, 6, 9 or 12 months. On the ground, you can earn with our hotel and rental car partners. 1 AirpointsDollars will be earned at the rates specified and published by Westpac from time to time on our website at westpac.co.nz/airpoints. Anyone can join and membership is free. Once you have added a person to your Gifting Register, your giftees name(s) will appear in a list on theEnter Passenger Detailspage. $95 spent up to (and including) $15,000 = 1 Airpoints Dollar. You can then move up to Silver, Gold and Elite if you earn enough Status Points in a 12-month period. Air New Zealand has apologised after some of its Airpoints members have had their information stolen. Our team are happy to help with your Airpoints questions, so please get in touch. Transaction limits and other reasonable redemption conditions of Star Alliance Rewards apply. New deals go on sale every day and they are available any time from midnight. Air NZ Booking Assistance: 0800 737 000. If you are travelling domestically (within NZ) and don't have a passport, or if your passport is still in your previous name, you can email us with a copy of your marriage certificate, driver licence or other identification document verifying your new name and date of birth. You should also make sure if your contact information changes in the future that you update this on your account as soon as possible. If you are an Airpoints credit card holder, please also call your issuing financial institution to have the name on that account amended, as the name on your accounts must match for your credit card AirpointsDollars to be added automatically. A password manager stores all your passwords securely, so you do not need to remember them. When you join the Airpoints programme you will start at the basic membership level. Status Points add up to make you eligible for Silver, Gold or Elite tier status. You may only request status with one participating Frequent Flyer Program each time you qualify and may not switch Programs during the duration of that status. height: 40px; It also generates unique and strong passwords for your use. } Check in online, from anywhere, and access your digital boarding pass in the app, or add it to Apple Wallet. See which Star Alliance booking classes are eligible for upgrade and how many AirpointsDollars are required for a Star Alliance upgrade. You may not be able to receive Star Alliance Gold status with a participating Frequent Flyer Program if you already hold, by any means, an equivalent or higher status with that Program (more information available on theStar Alliance Rewards Terms and Conditions). Forgotten Password - Air New Zealand Welcome to the Air New Zealand flight booking portal. Interest rates are valid at the time of publication and are subject to change. Remember, we can only process your claim if: Find out more about claiming missing points, and when you can expect to see them in your account. (AirNewZealand reference numbers end in "H".). Airpoints is AirNewZealand's loyalty programme. If you wish to receive information from AirNewZealand you'll need to sign up for those email specials. Can I use AirpointsDollars to upgrade my booking? display: -webkit-box; You will need your booking reference and the last name on the booking. E2E development and execution of direct marketing strategies . To do this, sign into your online account with AirNewZealand, then find your Gifting Register on My Benefits. *Lending criteria, terms, fees and conditions apply. For example, if you fly from Sydney to LA in Economy Flexi, you could earn between 69.50 and 104 Airpoints Dollars and between 102 and 161 Status Points. Or simply ask Oscar, our chatbot who can send the link to reset your password to the email address you used to set up your Airpoints membership. Can I exchange my AirpointsDollars for cash? Flight restrictions and routing restrictions apply. See the Elite Airpoints Dollar upgrade chart. You can register for email alerts, bringing our best deals to your inbox each morning. Try changing the travel date(s), number of passengers (many greenlight deals only have 1 or 2 passengers per flight) or the destination.. How many seats do you put on grabaseat each week? You must always gift a whole reward. Your Airpoints number if you have an Airpoints related enquiry. The ANZ Airpoints Visa Platinum card provides a range of travel benefits to you and your immediate family (travelling with you), each time you travel overseas, including up to 90 days cover for: Medical expenses and personal injury Travel delays and missed connections Personal effects and luggage Loss of income. What happens if I do not have access to a registered mobile or email address? This is a security feature to protect your account. How often do new deals go on sale? Sign up for grabaseat alerts. You can also purchase a Star Alliance upgrade using AirpointsDollars. Find out what you canspend your AirpointsDollars on. Accountability for the subscriber base across the owned Customer Loyalty programmes, and execution of strategic Loyalty partnerships. Check ourtravel partnerspage for your AirpointsDollars earning power on hotels, rental cars, taxis, insurance, parking and more. Once you have added a person to your Gifting Register, your giftees name(s) will appear in a list on theEnter Passenger Detailspage. Airpoints Terms & Conditions. 2. There are many ways to earn AirpointsDollars - to find out more,click here. 0800 352 266. You can then set up your email preferences so you can start receiving grabaseat emails. You can also sign in to theAirNZ app, which will display your upcoming AirNewZealand flights. 300 bonus Air New Zealand Airpoints Dollars will be awarded to the eligible Card Member's Account 8-10 weeks after the spend criteria has been met. You'll see your Airpoints number and profile name displayed on the top right of your browser window too. (AirNewZealand reference numbers end in "H".). Can I transfer my AirpointsDollars to another member's account? A password manager stores all your passwords securely, so you do not need to remember them. display: block; display: -webkit-flex; * excluding greenlight grabaseat fares via grabaseat.co.nzand fares purchased using AirpointsDollars. Convert your Star Alliance Points to AirpointsDollars with AirNewZealand, subject to your membership in the AirNewZealand Airpoints Programme. You'll see how many AirpointsDollars you can earn when you spend with them. The name on your Airpoints or Koru account should match the name on your current passport and should be the name used when booking your travel. Because we know you're after a good deal, we won't show the next best price unless it's a good deal. You can use your AirpointsDollars to buy any seat for sale on AirNewZealand's website. Air New Zealand Lounges. If you booked the same flight in business . Any status granted under the HSBC Star Alliance Credit Card (including any corresponding status tier in the Frequent Flyer Program of the participating Star Alliance Member Airline you nominate as your Status Airline) is withdrawn immediately if you close your HSBC Star Alliance Credit Card account. Once your password is compromised on one site it could be used on others. The Airpoints programme is an individual membership programme with special benefits designed to reward the individual member, however you can pool your Airpoints with family and friends via Shairpoints or your gifting register. Yes, it's possible to top up your Airpoints balance, by purchasing AirpointsDollars. To reset your, , enter your username and email address and click Send. Inflight wellbeing. Currently it is not mandatory, but highly recommended as it helps us add an extra layer to authenticate you and stop unauthorised access to your account. Lucky for you, we have a few ways to get in touch. If you have your Airpoints number and password. How can I contact you? HSBC Star Alliance Rewards Terms and Conditions and Star Alliance Rewards Terms and Conditions apply. You can find out your username by heading to the sign-in page and clicking 'Forgot your username' torequest a username reminder. Elite members can gift Airpoints Rewards to four nominated people who live outside their household per year. One of the first things cybercriminals do is change your account details after taking control so resetting your password and verifying your information instantly limits potential damage. Learn more, including what happens if you are having issues entering the passcode. This varies week to week, but there are often several thousand seats available. Join for free today. Then you can spend your Airpoints Dollars on flights and OneUp upgrades. How can I find out when flights from my city are on sale? .content.header-bottom { } Earn Star Alliance Points on eligible purchases2 and convert3 to AirpointsDollars. If they are not an Airpoints member there will be a service fee of $25 or 25 AirpointsDollars to add them to your Gifting Register. You also won't need to enter all your details and have someone snaffle it from under you while you're typing. Can I use AirNewZealand credit at the Airpoints Store? Image courtesy of airnewzealand.com. } Are grabaseat deals only available online? or combination of words that is easy for you to remember, but difficult for someone else to guess. Photo: AFP The airline says one of its Star Alliance partners has been impacted by a security data breach. We can also put your Airpoints account on hold to keep it secure while you investigate. Site is running on IP address 185.149.6.94, host name 185.149.6.94 (Bracknell United Kingdom) ping response time 2ms Excellent ping. If you believe your Airpoints account has been accessed by someone else without your consent, reset your password and verify your contact and profile information immediately. Or simply ask Oscar, our chatbot who can send the link to reset your password to the email address you used to set up your Airpoints membership. If the wrong person gets access to your personal information, they could use it to impersonate you, leaving you vulnerable to identity theft. AirNewZealand lounge passes are not available for purchase. You may be able to retrospectively claim AirpointsDollars from your activity with AirNewZealand or with one of our partners. Just ask "What is my credit balance?" Check your balance, special offers and more. The airline says one of its Star Alliance partners has been impacted by a security data. Then login and set up your Watchlist to be notified when deals go live. If you have forgotten your, , enter your first name, last name and email address and click Send reminder. , you can view, change and cancel your booking, Check to see if your booking has been held in credit, Add an extra bag or two to your baggage allowance, Confirm your contact details so we can keep you updated. Does this mean I will automatically get all other AirNewZealand email notifications? You can click on the button to see a calendar with the exact days when the next best prices is available. Alternatively, if you wish to pay for rewards with your AirpointsDollars for your partner or another household member you can do this by creating a Gifting Register. If you can't remember the email address you used to sign up, no problem, but you'll need to call us on 0800 247 764 or +64 9 357 3000 if you're overseas and we'll ask some questions to make sure you are "you" and then give you your Airpoints number. For further information, or to apply now, visit Westpac or call 0800 888 111. And if you do manage to grab one of our awesome deals we'll hold your seats* until you complete the booking. And there's plenty of more ways he can help. Find out more at OneSmart. Do use multi-factor authentication wherever possible, especially where it involves your personal information (for example on your bank or email accounts). Call our friendly team on 1800 132 476, or forfurther information on how you can ensure your trip is comfortable and hassle-free find out about ourspecial assistanceoptions. When do international fares go on sale? Convert your Star Alliance Points to award miles or points in your chosen Frequent Flyer Program of the participating Star Alliance member airlines. Your Airpoints number if you have an Airpoints related enquiry. TTY users phone 133 677 then ask for1800 132 476. Prices are per person, child discounts do not apply. See the Elite Airpoints Dollar upgrade chart. Just ask "What is my credit balance?" Book via a travel agent: Provide your travel agent with your Airpoints number at your time of booking. At the start of each month*, the earn rate tiers, for Westpac . Lending criteria, terms and conditions apply. It is crucial that the name under which your reservations are made matches the name on your Airpoints account exactly. The price that is displayed was available the last time somebody searched for the city pair combination you entered. To make sure your account is kept safe, you may be asked to verify your identity by providing a code that has been sent via text or emailed to you. TWG Head of Customer Loyalty & Engagement. https://ib.airnewzealandcreditcard.co.nz/login. Elite and Gold members have the exclusive right to gift rewards to nominated people. I've forgotten the password and/or username I made up when I registered online. To reset your password, submit your username or your email address below. Every tier Silver, Gold and Elite offers a specific set of benefits. Your password or passphrase should not contain yourAirpoints number, username, or email address. I forgot my grabaseat password or user nameYou can reset these at any time. An Air New. . Once you have logged in, you can set up your email preferences so you can start receiving grabaseat emails. In addition, you can't pay for part of a gift with AirpointsDollars and the rest with cash. Select 'Use Airpoints Dollars' on the online payment page to use your APD to pay for a flight. You can earn AirpointsDollars in the air and on the ground. You'll earn Status Points every time you fly with us* or on selected services from Star Alliance and other partner airlines as well as with some of our financial products. It may take a little longer than usual to get back to you. If you've not registered yet, you can register for Airpoints online. Why are some dates not shown on the low fare finder? What time do greenlight deals go on sale? If you have not setup your secret questions and answers previously, you will not be able to complete this process. How do Status Points work? Remember, always use unique passwords or passphrases for online sites and services to keep them safe and to minimise any risk to you if one account is breached. Be among the first to hear about the latest offers from grabaseat. The conversion rate will depend on the current exchange rate and is at AirNewZealand's discretion. text-align: center; Our really cheap fares sell out quickly and if you miss out we want to let you know the price of the next cheapest fare. Your flight was no more than 30 days before you joined Airpoints if you've joined recently. .content .usp-content .price-currency { Airpoints members wanting to make rental car reservations can also book at Air New Zealand or call Avis on 0800 247 284 (0800 AIR AVIS) or +64 9 526 3285. Mastercard is a registered trademark and the circles design is a trademark of Mastercard International Incorporated. . Find out what you canspend your AirpointsDollars on. font-size: 0.875rem; display: flex; What should I do? As an Airpoints member you'll have an online account that shows your existing AirNewZealand bookings and the total AirpointsDollars you have available to spend. Check the grabaseat site regularly and be ready to pounce, because you never know when these extremely popular deals will appear. You can use a credit card or debit card for this. Please log in to your Airpoints account, and click the "Claim missing Airpoints" tab. There is a chance that the fare will no longer be available when you click through to the next page so if you can't see it on the specific dates you are searching for, you should try expanding your search to dates either side. You must provide an email address to register for an online Airpoints account. Airpoints number, username, or email address. Westpac Airpoints credit cards Earn Airpoints Dollars and Status Points with Westpac's range of credit cards. "Order a replacement Airpoints card" "Confirm my special assistance" "Reset my password" And there's plenty of more ways he can help. .content.header-bottom .usp-content { How do I update my name, account details and date of birth within my Airpoints account or Koru membership? You can often make changes to your booking online. Airpoints is AirNewZealand's loyalty programme. Please report it to us. Half-yearly account fee is waived if $50,000 or more is spent on card since that half-yearly fee was charged, 2 complimentary valet parking vouchers per year, Joining fee waiver + $145 discount off standard 12 month individual Membership rate. What to do if you travel under a different name Yes, if you're using your AirpointsDollarsto make a OneUp offer, any applicable taxes, levies or surcharges must be paid in cash. By letting AirNewZealand know as soon as your contact information changes, we can work together to recognize you and authenticate you as the account holder. Watching your AirpointsDollars and Status Points add up is easy with your online account. Be rewarded for spending with AirNewZealand and its partners with the Airpoints programme. display: -moz-flex; width: 100%; It's easy to change your personal information. Last Updated: 2021-10-06 11:45:03 I was in the middle of booking but the ticket sold why did this happen? If you've clicked on a link in a Phishing email or scam message, act quickly. Tel: 1800 803 298. I can't find the low greenlight deals but the counter says they're still available. Do update your password regularly. Or to compare these cards to the rest of our range of Airpoints credit cards, use our Airpoints credit card comparison table. I have recently changed my name, how does this affect my Airpoints membership? Pro-tip: For the best Oscar experience, sign in to the website first. The app also lets you use your retail and travel, Watching your AirpointsDollars and Status Points add up is easy with your online account. Inscreva-se Entrar Iniciar sesso com o Facebook Iniciar sesso com o Google Iniciar sesso com o Apple You should immediately receive your confirmation email, Your best bet is to check the grabaseat website regularly, If you can browse the web on your mobile phone then you can also get this information from. Should you travel under a name that varies from your Airpoints or Koru account, Airpoints and or status points will not capture automatically, and you will need to send original boarding passes and E Ticket copies to our Contact Centre for manual accrual. I've forgotten the password and/or username I made up when I registered online. To change your account details, please see the FAQ below. Will my account be locked if I enter an incorrect passcode? You can now sign up to receive grabaseat email alerts. Airpoints help. Depending on your web browser, there will also be a lock icon in the address bar, the title bar of the window, or at the bottom of the window. You can make many changes to your flight details online: All you need is your six character booking reference. Can I use AirpointsDollars to upgrade my booking? When paying for a flight with your Airpoints Dollars, the flight part of your booking needs to be paid in full with Airpoints Dollars. clear: both; Do update your password regularly. However, you can use AirpointsDollars for a wide range of Airpoints rewards like air travel, rental cars, hotel accommodation or to buy or renew your Koru membership just like cash. Update your contact information. Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned Airpoints Dollars and Status Points, or to spend your Airpoints Dollars. Sorry, these alerts are only for customers living in New Zealand. As some parts of your account are more vulnerable than the others, additional security checks may be required to keep your account safe. To reset your password, submit your username or your email address below. Along with AirpointsDollars, you earn Status Points that let you move up the membership tiers. Learn more about multi-factor authentication. Update: Some offers mentioned below are no longer available. The Air NZ app - your trusted travel companion - lets you: Take control of your flight bookings - change your seat, add a bag, manage your meals, and more. If you're an Elite member, you can request one cabin class upgrade using AirpointsDollars at a fixed rate. You can reset your password (and choose a new one) in two ways: either by answering some security questions, or by providing your Airpoints membership number. Status Points add up to make you eligible for Silver, Gold or Elite tier status. Visit www.hsbc.com.au or call 1 300 30 8 880. *Terms and Conditions Rewards programme points will be awarded on eligible rentals. Some flights with our other airline partners may also earn AirpointsDollars. Should you travel under a name that varies from your Airpoints account, the flights will never capture automatically, and will need to be added manually, upon sending original travel documents to our Contact Centre. The family name used for the original booking. -ms-box-orient: horizontal; Remember, you can view, change and cancel your booking online, or log into your Airpoints account to retrieve your details. If you have forgotten your username, click here to request it to be emailed to you. } For more information and terms and conditions please visit the AirNewZealand Shairpoints page. Monday to Friday (excluding public holidays) NZDT 8am - 6pm.
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