Was not able to get in with those tickets I paid for. They refuse to give refunds for anything. Sellers can choose the price for their tickets and modify them at any time. Phoney Company! Our online support team is here to help resolve your concerns. SeatGeek as an app and platform to buy tickets is decent, except the fees are pretty damn high. Vivid Seats insights Based on 53 survey responses Areas for improvement Trust in colleagues Sense of belonging General feeling of work happiness I love it here.! I had to call to verify that these seats are in fact in different rows one behind the other. 36 employees at Vivid Seats have reviewed Vivid Seats across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. I tried to do that and apparently the event originator didn't enable reselling, so the agent was lying. The staff are even more amazing. Vivid Seats Inc has always been and remains a company that is talked about and written about a lot. Its not right that they say they have no control over the seller. These were special seats, including dinner and first 2 rows on the dirt. I had listened to his show on the radio (and bought many of his books) for many years. So, Vivid seats charged an additional $196. This company is a scam, they held themselves out as a licensed seller of tickets until you purchase a ticket and find out they are resellers of scalped tickets. While we understand that resolution was not ideal based on your request for a refund, we hope this helps to clarify the delivery timing of your tickets and our reasons for our original decision. Vivid Seats Seatgeek Vivid Seats vs Seatgeek - Tickets selection You can often hear a lot of complaints about the choice of tickets on this service. I really hated it when there was a purchased trouble online, but his speed of troubleshooting was very good. I will always use vivid seats when getting my tickets. Vivid Seats Review: Is it Legit, Reliable or a Scam? Thank you, you have successfully subscribed to our newsletter! It was smooth and I didn't have to do all re-ordering process again. All Rights Reserved. What kind of scam is this? Vivid Seats is one of the many merchants that offer users the chance to buy and sell live event tickets on the secondary market. Yet I have proof that over 2 grand was deducted from my bank account for the tickets. the aftermarket brokers all have their inventory on stubhub, vivid, etc, so long as they pay the fees to be a part of those services. Terrible customer service. I left my message as DM on Twitter, and they replied me to contact to an operator to taking care of my tickets directly over the phone. Anyone can write a Trustpilot review. Avoid this site and their markup fees! Thank you Amanda. These seats sell for $35.00 each. To that end, we always provide a full breakdown of the order total (including fees) prior to purchase. I purchased ..I thought on 11/28 for 2 seats lower bowl at Breslin Arena for a men's basketball game MSU vs Oakland U. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Ticket Listing Information 9. I purchased "group" tickets from Vivid seats for the Jersey Boys Concert in Chattannoga for 7/30/22. Vivid Seats will calculate, collect and remit sales taxes for events taking place within particular jurisdictions, however Vivid Seats is in no way responsible for the accuracy or suitability of any payment of taxes made by Vivid Seats to any entity on Seller's behalf. This comment was posted by a verified customer. The event was then rescheduled for July of 2021and then cancelled again. The 100% Buyer Guarantee ensures that you get the right tickets and that they arrive on time. However, many people buy tickets on behalf of friends or family, or have others accompany them to the event, so in this case your name does not need to be printed on the ticket. GAME WAS NEXT WEEK. No person that issues tickets for admission to an event shall issue any such ticket solely through a delivery method that substantially PREVENTS the PURCHASER of the ticket FROM LAWFULLY reselling the ticket on the Internet ticketing platform of the ticket PURCHASERS CHOICE.. I purchased tickets for the New Edition concert through Vivid Seats. Repeatedly asked to speak to manager and he refused. Download Vivid Seats | Buy Tickets and enjoy it on your iPhone, iPad and iPod touch. All they say is their sry, well so am I! I purchased two tickets for Garth Brooks in Gainesville five months before the concert My ticket were mailed to me earlier than expected. My first time buying here, Vivid Seat tickets to the Jersey Boys Concert, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Claim your listing for free to respond to reviews, update your profile and manage your listing. Needless to say, I never got them, missed the show (wife's birthday gift) and didn't get a nickel back. Vivid Seats has 450 employees. They refuse to give a refund due to sending the tickets prior to showtime. Vivid Seats ranks 30th among Tickets sites. Looking for the best way to buy and sell mobile tickets? We appreciate your patience. We were given multiple different messages from Vivid seats regarding the tickets. It goes against our guidelines to offer incentives for reviews. I am not sure of the reason for the cancellation but since they are a reseller they probably had a customer that was willing to pay more for my ticket. I attempted to purchase regular GA tickets for the upcoming Fall Out Boy concert in Virginia Beach and after check out realized there was only one ticket when I KNOW I set the purchase number to two. When I went on their "live chat" to inquire, they didn't respond at first . Order # [protected] I have screen shots of all on my phone unable to transfer from my apple to microsoft computer, Desired outcome: Then the day of the event I got an email cancelling my ticket. Not only did he make the ticket purchasing process extremely easy, he was also able to slash a little off of the total price of my large order. Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. Pretty hard to buy tickets, Purchase of Concert tickets for Journey in Albuquerque, NM, Easy process, with helpfull employee. I got nfl tickets from them that never arrived. + the only ticket rewards program around. Especially since Vivid. These people are thieves and liars. The 21st was spent on the phone trying to aquire our tickets. We were able to look into your orders and can confirm that your tickets cannot be transferred due to being electronic transfer tickets. We recommend the company for anyone looking for deals on concert tickets or shows in the United States. Read full review of Vivid Seats and 1 comment. In one order, my tickets arrived via email within an hour or so. Vivid Seats. There were no humans to talk to to get my tickets before the event started. Sales Representative (Current Employee) - Coppell, TX - July 6, 2022 I've Worked here since April 2022 and I honestly LOVE it. The seller sets the ticket price. We added millions of opinions to our database and summarized over a million opinions. Vivid Seats is an independently owned and operated online marketplace. Thank you for sharing your feedback, Gregory. Please refund me the differance between what you charged me and what the tickets actually cost. There were plenty of open spaces, but I wasnt allowed in. The company was founded in 2001. Of course they kindly offered to repost the tickets with all sellers fees and zero guarantees. Over 100 million tickets sold. Vivid Seats' email and phones were not responding to many numerous requests.Yes, you get great prices on concert tickets because it is a con. I will never ever purchase from Vivid seats again. After trying to get a refund I was told that 1) I needed to be there before the game started 2) Cant issue any refunds because of the spot belongs to a third party. Thanks Vivid Seats. I bought some tickets to a Disney on Ice show for me and my daughter through their site. I purchased four tickets for a basketball game and informed the customer service person that I needed handicap seats. Service 16 Value 14 Shipping 9 Returns 6 Quality 10 Positive reviews (last 12 months):76.5% Positive 13 Neutral - 0 Negative 4 View ratings trends After taking the money and securing it they cancelled my tickets and locked the money out of my purchasing power so I can't even buy more tickets. Date of experience: January 25, 2023 Useful1 Share Advertisement David Rosenfeld 1 review US 2 days ago VividSeats exists to Hurt You Vivid Seats goal is to safely and securely connect customers with event tickets. Vivid Seats Review Summary. Date of experience: November 28, 2016 Useful Share Advertisement DS David Simonich US Nov 27, 2016 2. Vivid Seats is a trusted and reliable way to buy and sell tickets. Vivid Seats ranks 25thamong Ticketssites. This means that you'll receive a call from their customer care, anytime your ticket gets changed or god forbid, turns out to be fake. I called 2 seconds after I saw the $960 total. Vivid Seats' 100% Buyer Guarantee means that if your event is canceled without a rescheduled date, or if your tickets aren't validated or don't arrive on time, you'll be fully compensated or. If you have any questions about the refund process, feel free to reach out to our Customer Service. The tickets were in TTC3 seats 30 and 31 in corner. Vivid Seats - Fraudulent agreement / promises made for a full refund We would like to look further into this for you. They are allowing resellers to accept refunds from Ticketmaster while shafting the ticket purchasers by not offering meaningful refunds. Will be buying more tickets from them in the future. Marvin J was a great help to me in getting my tickets when n the website wasn't working. Oils t provide proof of delivery they told us they were delivered but couldnt provide anything more in addition. In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Chicago, IL 60606-0606. Their transfer process never worked on my end and never once did they come up with a better solutions to get my tickets. All I got was a run around, excuses, and finally no response what so ever. I could not attend. 3 for $533.58. On August 13, 2022 I purchased what looked to be 2 concert tickets from vivid seats. Kept telling me same blurb about it was my fault, not his, no refund, etc. It never shares your credit card information, and you can read more about its privacy and security guidelines on the companys website. DO NOT USE VIVID SEATS, you may be one of the many unlucky ones! Eugene was very helpful with my questions. We understand it's frustrating when events are postponed. Group tickets DO NOT need to have electronic tickets. Vivid Seats has a consumer rating of 3.91 stars from 33 reviews indicating that most customers are generally satisfied with their purchases. We use dedicated people and clever technology to safeguard our platform. I tried not to trip thinking I could sell them forward. Address: 111 N. Canal Street. He booked my tickets at the same section, almost same prices that I tried to purchase at the first time. So, grab your seats, they're guaranteed - just like your 11th ticket on us*. We do this to make sure each fan is able to choose tickets that are most accommodating to them. I had a great experience. Unsubscribe easily. I then got an email saying that I would get my tickets for the new scheduled event for July 30, 2022, 3 days before the event I still did not have my tickets, I spent many hours on live chat and on the phone with them, telling me I would have my tickets for the day of the event. All persons or entities residing in the United States, its territories, or Canada, who at any time on or before April 1, 2021, purchased a . 1,560 talking about this. SO basically, they lied in the e-mail, and lied that replacements were offered. And in checking with the Keillor show I found that the show was not sold out! Approximately 90 minutes later, the seller had noticed you had not accepted the tickets yet and resent your tickets as downloadable QR codes for your convenience to make this easier for you to access. Hi Jim, we're disappointed to hear that you did not end up travelling to the event, as we never want you to miss shows you're looking forward to.. Based on the records shown on your order, the tickets were delivered via electronic transfer at 10:24 AM eastern time, more than 90 minutes before the start of the event. I have been to several concerts in the past not ever have been treated like this saying I have withheld money from y'all, if you find the reason y'all should reach out and find out what happen instead of assuming* y'all need to take me off y'all's email listings if y'all aren't going to let me purchase any more! When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. Beware. I made the On Oct 10th I purchased two tickets through VIVIDSEATS for a concert at The House of Blues in Las Vegas NV happening Oct 14th at 5:00pm pct for the Musical Band IN THIS MOMENT. Thank you. Along with the listed ticket price, the company adds shipping costs and a service fee to each order. VIVID CONFIRMED THE TICKETS IN A DIRECT E-MAIL AFTER MY CALL. Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. The lawsuit claimed that Vivid Seats was obligated to make payments for tickets purchased on or before April 1, 2021 to events that, at any time from September 29, 2016 through April 1, 2021, were cancelled, postponed, or rescheduled, that Vivid Seats failed to do so and that purchasers were injured as a result. The company says it "provides a legit, safe and secure platform. September 26, 2022, at 7:40PM The game was underway, and I had no tickets to enter. Chicago Illinois Just another company who still made money over COVID. We apologize for your experience, Nathan, as we're dedicated to doing our best to fill all orders. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Vivid Seats Culture At a Glance. Wed, 11 May, 2022 at 5:09 PM. Due to the sensitivity of this delivery method, only our large resellers can list these types of tickets. FAQ. Paid $160 for a single ticket for a show that was rescheduled (twice). Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. Purchased parking for the Super Bowl. I feel sorry for other customers who have lost a lot more money than we did. Its location on this page may change next time you visit. We understand how this may be upsetting for you. We value your privacy. They simply dont care. People need to understand that VividSeats works against you. It is never our intention to make our fans feel this way. On, September 8, 2022, I selected "Row 16" 2x but separate transactions (as I couldn't figure out how or it doesn't allow you to add to cart). I would like to warm people to avoid buying tickets through Vivid Seats. The seller is not responsible for paying shipping fees. I've had the same issue though my costs aren't that high. Ultimately, hung up on me. Patient, reassuring, and kind -- why I will use this entity again! And Vivid Seats did not tell them that they had cancelled tickets that were already paid for. WONDERFUL Young Man. Purchased Celtics tickets in August 22($870 confirmed seats ) for October 2,2022 game. I was told that I should have known that by this note that was listed: xfer Piggyback. Providing an exceptional buying experience is something we want all of our fans to experience. . The Insurance is not included. Our role as a marketplace is to connect fans like you with people who have tickets to the events you want to experience live. The issue was they didnt have the tickets, but had 2 close by. Last minute tickets: Buy tickets for NBA, NFL, MLB, NCAA, and NHL games, right up until game time. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Your trust is important to us. Do not waste your time or money on this company. Meaning the purchaser ( me) is supposed to drive 4 hrs to the event without receiving my ticket in advance. After reading review about Vivid Seats I was extremely skeptical but decided to take my chance anyway because they had the cheapest tickets for The Judd's Final Tour in Lexington, KY. Dial 833-228-5143. Ren was very helpful answered my questions and helped me get the tickets I was looking for. Vivid Seats LLC Business Profile Vivid Seats LLC Event Ticket Sales Contact Information 24 E Washington Suite 900 Chicago, IL 60602 Visit Website (866) 848-8499 Primary hours 8:00 AM - 12:00 AM. We have confirmed that your tickets are still valid for entry, and if you were to encounter any issues at the venue with these tickets we encourage you to call us immediately so we can help ensure you get to attend. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. How do I know I can trust these reviews about Vivid Seats? We hope you were still able to find nearby parking and enjoy the remainder of the game regardless of the issue with the lot closure after the game started. Desired outcome: The second time was one of my worst experiences trying to buy event tickets. However, no matter what link they have provided I cannot access these tickets. Vividseats Vivid Seats No ticket refund or credit for postponed or cancelled events Texas Event tickets: Vividseats Texas Author: Texas 7, Report #1494755 May 03 2020 08:25 AM Vivid Seats VividSeats Promised a full refund of $720.90 for cancelled event within 2-4 weeks. Save. The request was put in minutes before. Her personality was fantastic and the whole experience was just perfect. Consumers who purchased tickets from Vivid Seats for events that were canceled due to the coronavirus pandemic may be eligible to benefit from a $7.5 million event cancellation class action settlement. greenthumb47 , 2022-08-02. I then I received an electronic transfer notification which I followed through on. Never again. The office is amazing. This review was chosen algorithmically as the most valued customer feedback. From over pricing. We also confirm that your tickets are general admission. I just want the Tickets I spent over 2 thousand of my hard earned money on. Please refund me the differance between what you charged me and what the tickets actually cost. They have a helpful blog about big shows and games that you can get information about, learn the schedule, and find . We can also confirm a previous advocate already shared with you that your tickets were delivered to the provided email at the time of purchase. Vivid Seats is a trustworthy online resource that helps connect consumers with event tickets. I thought maybe that was the seller. A refund or seats in RTC4. Vivid Seats is a third party ticket marketplace that has grown in popularity over the last number of years. ComplaintsBoard.com is a leading complaint resolution website on the Internet. These people are thieves and liars. I have bought tickets through Vivid Seats for two different concerts. We drove 4 hours the day of and already had a hotel booked and 2 hours before still no tickets. Vivid Seats Promo Code: $15 off ticket orders over $100 for new customers. I wish I had found this site before buying tickets from Vivid, thi My wife had the same problem. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Customer identification can be provided if needed. You are paid through PayPal after the event occurs. I tried calling two hours before my event as the tickets never arrived. We were also told that the tickets would show up within 48 hours on the event. Then allows the seller to change the date to the day of the event. I would like to warm people to avoid buying tickets through Vivid Seats. The market price provided by Vivid was over $500 per ticket. People need to purchase through the theater or auditorium as Vivid Seats almost double the cost of any ticket. Your transaction is secure, and you also get a full refund for canceled events. Accidentally purchased tickets on wrong date and chatted with an agent immediately after. Very minimal details or expectations were provided for project proposal which led to a lot of personal time spent on it. Melinda, your concerns are absolutely valuable and matter to us. We'll get you there. The name on my ticket was someone who purchased tickets the resold them through vivid seats. I bought tickets 2 months in advance. Desired outcome: I expect to pay the normal service fees, but not what you charged me for the tickets. For more information about reviews on ConsumerAffairs.com please visit our Abel helped me and made the process easy. This not only hurts our venue's reputation, but cheats the artist, as the additional ticket price is not shared. The following is a chronological timing of the events that occurred: According to many clients, at times the site pays attention exclusively to one direction of events, while competitors work in several directions at [] The dates changed 4 times and due to everything that happened during the pandemic and the dates changing almost 2 years later. The goal of Vivid Seats is to offer the best out-the-door-prices for a wide variety of tickets. I posted a pic of the only thing Vivid Seats sent me, it's not a ticket. A. Amalia G. Today. I had an expensive ticket to the Garrison Keillor show at Red Rocks. Nowhere was I told before or after buying the parking spot that I had to be there before the game started. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. Credit care company is stating they rejected my dispute because all sales are final. Rest assured that we monitor all postponed events closely for news on cancellations and new dates, and we'll let you know as soon as we have an update from the venue. It went to automated system and never got a person to talk to. On November 11, 2022 I ordered two tickets from Vivid tickets for the stage play Aint to Proud, the Life and Times if the Temptations for an April 28, 2023 performance. I paid $322.17 for 3 seats. Vivid seats is such a scam!!! I never received the email and therefore never accepted the tickets. They buy tickets from me, physically edit the tickets and then turn around and sell them to people for double the price.
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