Verification can help ensure real people write reviews about real companies. Any attempt to contact head office is ignored. Our gyms come with either a sauna or steam room (some have both!) After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. Awful!!! In the first instance contact your local gym. Try to greet customers with a smile and always be courteous and respectful. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. Once they couldnt take a payment and they kept emailing me to the email address with what I registered first, therefore I didnt see them and they kept charging me. Do not understand why the reviews are pretty rubbish considering the gym is a great value for money. Join the 271 people who've already contributed. Author: Stephen Greet, Co-founder. How many stars would you give TruGym? Here are 8 tips for writing great reviews. ?TruGym this is unlawful and action is being taken. | Read 41-60 Reviews out of 265 Stockton On Tees - AVOID!! Great gym, always really clean. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. Avoid. So unprofessional. trugym customer service. Anyone can write a Trustpilot review. I email head office never got a reply. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. Over the years Trugym Luton has improved with increasing various classes, refurbed & painted & staff are really friendly. Harlands (the company that takes care of their billings) have been on watchdog for another gym for cancellation dodging at all costs. Your experience matters. Plus side, plenty of cardio equipment. CON's / The gym is a mess! Makes you feel reallllllyyyy bad, and it may be because you were late getting home from work etc. Consistently fail to keep to their own opening and closing times. I never received any email.In March 2019 i decided to cancel my DD , I had an email from Harlands demanding for payment + additional Charges (25.00) for writing to me.I have spoken to the Branch , They told me that an email was sent out in Aug 2018 asking me to cancel from the TruGym web site which I never received , might have gone to Junk Mail .Then I have requested to cancel in March 2019 , now they demanding Payment of 79.98 and threatening to take me to court or Black list my Credit score .I have only used 1 or 2 months out 10 months payment .I have explained to them I have moved area and impossible to use the GymNo one seems to take notice, All they want is payment and i was told that I signed 12 months contract and they demanding 12 months payments I wish I have done bit of research about this Flesh eating Wolfs who cares about nothing but money People like this don't care other than how much money they make .There is no social care or humanity with this organisation .Please stay away from these Trugym at all cost .I have requested kindly to speak to the management explaining my situation that i have moved area and I can't continue with my membership and also i have paid 10 months membership without using their service but as of yet to date i have not heard nothing other than demanding for payments. It's warm, and usually quiet and has dimmed mood lightingThe steam room and jacuzzi are great too but I rarely use them. i havent seen the gym manager, i dont know even if she exists, just heard there is one. Its not worth the money that I am paying now. Even spend time trying to find a locker that works!PRO's / The gyms open times are good. Many thanks, I've been going to the gym in Luton for few months , staff is rude and not helpful at all, even thou it's a women only gym they will allow men to walk in with a minute notice after complaining i've been ignored and treated rudely.Cancelled my membership and direct debit has been still taking off my account every month.Customer service hard to contact still fighting for refund and stopping the direct debit .Terrible experience, Have been going to this gym before it was called fitness first and this so called company took it over . Lovely gym with great facilities! On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. They dont tell you that though so youre surprised with a hefty bill and then told you have to pay it. Published on: January 2, 2023. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness centre TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 5 days ago Huddersfield gym- horrible service TruGym Knowingly Breaks the Law Under the Consumer Rights Act If you buy goods that are faulty or pay for a service that isn't fulfilled you are entitled to a refund. Absolutely shocking customer service. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. I asked for complaints procedure for head office and that was also denied. I DO NOT RECOMMEND. I would not recommend this gym to anyone. No matter how many times I try to contact them I never get a response. I have paid for a year's membership through GymFlex and have no idea how to get my money back. Anyone can write a Trustpilot review. Fuming to be honest. Here are 8 tips for writing great reviews. Very clean with a good atmosphere and equiptment maintained to high levels. This company doesnt care about its members, its purely about money for these people. False advertising! Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. I choose at this time to cancel our memberships and truGym continued to take money from my account. How many stars would you give TruGym? On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. The gym itself is great value for money and I don't actually have a problem with the gym or the staff. But no way to resolve it. the gym is very clean, the staff are very friendly and always up for a laugh! Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! I paid for a year membership and for 3 weeks I was told they were unable to locate my payment even though I had shown a email confirmation and online banking of the payment. (Hairdryers available, body wash in the showers, 1 lockers that you get back, a private changing room and a disabled changing room) The gym has plenty of equipment and staff are always available, friendly and helpful. collectible case knives; Blog Details Title ; By | June 29, 2022. trugym customer service . Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. Very shocking, and it looks like I'm one of many many cases. | Read 241-259 Reviews out of 259. The staff, although minimal, are friendly and helpful. Staff are mostly friendly and it's well worth a visit. So over all its horrible and unhygienic and I wish there was another only female gym I could go to. Here are some useful contact details for the head office and director Mr Parmjit (Parm) Singh: Customer Services (direct debit):c.service@harlandsgroup.co.uk, Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk, Facebook Community: https://www.facebook.com/trugymfail, Your email address will not be published. 2023 Trustpilot, Inc. All rights reserved. Staff were non empathetic and unhelpful following the incident. The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. Apparently it broke down three years ago and has not been fixed. Join the 268 people who've already contributed. Suggested companies are based on peoples browsing tendencies. Your experience matters. The company needs shutting down. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. I also send two emails through to them and I never even received an acknowledgement let along a response. A certain number of members have little respect for their club or for other members but there arent enough staff to encourage increased respect. I signed up back in August, waiting absolutely ages for it to open. It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! The gym has alwaysbeen very untidy, with buckets everywhere to catch leaks from the ceiling, and the pool has alwaysfelt like a iceplunge bath, we actually couldn'tuse the pool from October last year until this month as it was so cold and all the staff ever said was "the boilers broke" yet the jacuzzi was warm, when i asked them to explain how this was possible, i just got looked at like i was from a different planet. One good search would have warned me but I was dazzled by the google and facebook reviews. I feel management from headquarters need to look into it as a lot of people at the Luton gym are unhappy. The timings of the place are good too accommodate all women there. Maybe they could squeeze in another floor mat area near the gym balls. They want you to sign up to a 12 month contract with the promise you can freeze free of charge. The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. The staff are more interested in their weekend plans than theirmembers. The most important rule in providing excellent customer service is to be friendly. Your cars are not safe! Once my payment went through I got an email saying that they are closed. 4/ Told on joining in November I could freeze my membership free of charge for the summer. This year I registered again with a different email address. He then promised all the staff that we would be getting paid for February, this however was a lie and none of the staff have been paid. It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. Correction: non-existent customer service. How many stars would you give TruGym? Would definitely give more stars if I could! I paid for a year membership and at that point had several months left. Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). This gym offers friendly staff with excellent personal trainers. Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. Other that that-a good gym. For example, you can easily set up automatic payments, so you're never late. The male showers, out of twelve showers only two have hot water.The floor in the studio has so much tape on it marking out areas that are not to be walked on.The staff (what there is of them) are lovely and try to be helpful.It is very difficult to contact head office all correspondence goes directly to the local staff. !What a disgrace. | Read 101-120 Reviews out of 258 it's never the same amount and do not expect any sort of customer service! The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. The showers and changing rooms are always clean and warm. !Poor service. If you continue to use this site we will assume that you are happy with it. The day before, my payment had been taken. Worst customer service ever have not had one reply to my messages or calls!! The floor is never cleaned properly and the water dispenser has mild on it. Joined over a year ago, Didn't know that if you choose for 12 months membership its continues without warning to charge you automatically after 12months is up, small print is always lost out on and how many times does someone remember to read that in a year, to not know they continue to charge even after 12 months. Anybody who is looking to join a cheap gym AVOID TRUGYM.I have been a member of this gym for about 5 years and rarely used it as I train elsewhere mostly. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 14 TruGym Reviews 268 Poor 2.2 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 2.2 total 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant MD Mr Darren Noble 28 reviews GB 3 Jun 2021 Hello guys so I've just been to nosy i m not only writing my concerns here but i am also taking it to citizen advise beaure or somewhere it matters. The number for the centre was not being answered, neither were emails. There should be staff that keep it neat and tidy, and there are never any connection clips on the multigyms. Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. The staff seem to be stretched with admin-type duties and have no time to tour the gym and help members. Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. I booked a class and turned up- my first ever time there, only to be told I got it wrongI have a confirmation email for the correct time and date that I arrived onturns out they had cancelled or moved the session - nice of someone to let me know. Good day, I have just renewed my contract after 15 months. Verification can help ensure real people write reviews about real companies. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. Also more weight clamps are needed as there aren't enough for the machines and free weights. We take reports like this very seriously and I can assure you that we will be conducting a full investigation into the matter.Thanks, The truGym Team, Rubbish customer service. Your experience matters. Completely recommend this gym for any women that are looking for a great gym for good value for money. How many stars would you give TruGym? This week i have attended a tone class and a body pump, both were identicle. Your cars are not safe! The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! Trugym uxbridge - fine facilities wise, changing rooms were average, lots of lockers and space, but only two showers.My 2 star rating comes from my experience trying to cancel my membership after moving away. Understandably very angry!! After I produced the evidence that I collected about the instructor, the gym have eventually cancelled the contract. Otherwise I would give it a five star rating. Training and fitness levels catered for the individual. The classes are great, but tend to be morning or tea/time evening, and not much early afternoon when I'm free.Overall I'm very happy with trugym! why would you not notify any body ? truGym | Low-Cost Contract & Non-Contract Gym Memberships UP TO 50 FREE CLASSES Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness Center TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 12% 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 19 hours ago Huddersfield gym- horrible service Plus side, plenty of cardio equipment. Pay a little bit more and go somewhere decent ! Good luck TruGym you are going to need it! They closed them for new drainage, but there are still issues with some not having locks that work or hooks.Also, there is broken and damaged equipment that has not be sorted for some time now.Never see staff either.This is why they are so cheap, but they have some good classes, although you have to check each week as it does not seem to be consistent, Staff not so friendly And poor knowledge Dont approach to see if you are ok to offer better techniques. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. Awful!!! From my experience and many others on the web they dont respond. there are no fitness classes like totally shredded in the evening. The gym itself , there is a broken window that has been broken for months and still not fixed the equipment has been there before the company took over which is about 6 years so machines are more than 10 years old . Could not be happier since I have moved to truegym The classes are run by professional instructors that continue to coach and push you during your class, Very clean and the staff are very helpful but its far to busy at peak times you have to wait to use most of the weights and machines cheers graham jones. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. It pains me to say this but it would have been 5 stars for the way the great staff are/were also the fantastic classes were in BromleyThe trouble is that the staff were told by text message last night at 10:30pm that the gym is to close and will not be opening again.This is just a disgraceful way to treat everyone involved, especially by text with no notice, can only assume due to covid it was loosing money but come on Trugym this is disgusting!! Jacuzzi not in use all the time.Air con on at the gym qhich is fine, but not at the pool. Incompetent, uncaring staff with zero customer service skills, and a VERY convoluted way of paying and refunding..seriously considering court action now. I will probably be ending my membership soon and going to a cheaper competitor.Sauna and steam room is really nice, it's a shame the equipment is old and dirty. 1/pool too cold to use from me joining in November to February. I imagine at this point they may get back to me and I will explain to them that I have given the agreed 30days noticeAnd if they choose to ignore it then thats not my problem. A wide variety of equipment to suit your personal needs. However the classes was so poor that after a number of weeks I decided to complain about the class as well as another issue (cant discuss here due to a continuing legal case). The staff and instructors are lovely and always happy to help. LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. Perhaps more signage might be helpful?Having said all the above, the cost of membership is reasonable so maybe you get what you pay for??? They've also had bad reports in the paper. It goes against our guidelines to offer incentives for reviews. You can never get a response from customer service. It was ideal as there is a Friday class at 5:30. Not helpful at all. Verification can help ensure real people write reviews about real companies. Honestly I advise anyone not to got to this garbage gym as they just want to ripe you off. and when I talked to Harlands and the branch, was treated with a rude, defensive manner. You buy cheap equipment and take months to repair broken ones. Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. I appreciate that it is a budget gym and the range of equipment is adequate. But I suppose you get what you pay for. Absolutely the poorest new customer relationships ever!! We'll then contact Harlands on your behalf to get this resolved. i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. Always clean but sometimes have to ask for blue roll on weekends bit slow to get machines fixed but theres always an alternative.. the lass that works there weekday afternoons is an excellent example of how gym staff should be, always fills you with motivation and always full of beans (Marie) . People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. False advertising! Companies can ask for reviews via automatic invitations. Good luck TruGym you are going to need it! They now refuse to refund monies taken. Join the 271 people who've already contributed. The pool is excellent. I prefer to go in before work so at 6am and then use the sauna and steam room. In reality this was my experience. No matter how many times I try to contact them I never get a response. Your experience matters. The response by the manager was delayed and unprofessional. TruGym - Chatham , Kent BranchI stop using the Gym since April 2018 due to relocation , I never got around to cancel my membership. not enough space for stretching n exercise. I wouldn't approach them as they're working with people when I see them.There is never a queue for equipment apart from the floor mat area. A nice gym and I enjoy my early morning workouts. How many stars would you give TruGym? If this has not happened, then please email headoffice@trugym.co.uk with your name, club and a brief explanation, together with evidence of the transaction dates being different. The gym had closed down suddenly in November 2021 and hasn't provided a refund. Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. For 3 weeks every time I attended the gym my card would not allow me access and I would sometimes be waiting around for 15 minutes for a member of staff to be let in. Very clean with a good atmosphere and equiptment maintained to high levels. The only reason this gym has members is bcz its ladies only gym and they are taking this for granted now. A couple of points - the changing rooms are often dirty due to disrespectful members and the showers could be set on a longer timer as they are not great. Stevenage trugym shut over night without an email to customers, they just put up a post up on facebook. Poorly managed, as I hardly see any staff attending to stray weights left behind by users or instructing users to put their weights back after use. trugym customer service. Our friendly staff are always on hand, whether it be advice with training, or to talk about your membership - we're here to help. How many stars would you give TruGym? Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Although I have only had to wait once to get onto equipment ,their are no dumbbells available unless theres no classes on, also I would like to see a couple of spin bikes in the main area.Theres only 1 water fountain too, never can get to that, disappointed. The staff are always so friendly, helpful and encouraging when you need it the most.
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