But, the site does not guarantee that youll take calls during those hours. Welcome to Liveops Nation Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Live Nation Entertainment (NYSE: LYV) is the worlds leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Sponsorship. Worker reviews of LiveOps fall into two categories people who love it for the flexibility; and people who hate it for the lack of reliable pay. For a fast-growing company like Live Nation, streamlined, secure onboarding is critical. https://join.liveops.com/work-from-home-call-center-jobs/ Autonomy. Copyright 2023 Liveops, Inc. All rights reserved. Whats it like to be self-employed and provide virtual contact center services? View our background requirements here. Liveops is currently accepting applications in the following states: AK, AL,AZ,DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY, Some clients may require additional security measures and technology equipment, Liveops systems are not currently compatible with Mac or Chromebook. Submit an application for an available virtual contact center opportunity. Earning potential. This was a tight category! Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. The background check requires a $24.99 processing fee paid directly to our vendor. Agent Login Username / Email Forgot password? You can also manage cookies in your browser settings. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Well learn about your business and help guide the best solutions based on your needs. Live Nation Entertainment is the largest live music company in the world, putting on 30,000 concerts and 100 festivals a year, and selling over half a billion tickets annually to music and sports events via Ticketmaster. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Its a huge volume of work, and thats why Live Nation provides its people with best of breed collaboration, communication, and productivity tools. Liveops exists to improve people's lives, and . He, Helen Spallas has worn many hats--investigator, janitor, tax preparer --but she didn't make six. We'd have had to build out a lot of infrastructure. Users verify their identity by . From professional services to documentation, all via the latest industry blogs, we've got you covered. The VirtualFlex platform also can augment your existing contact center, providing support to your patients while your internal agents attend company-wide meetings. Its all part of keeping Live Nation at the forefront of cutting-edge technologyand Okta will be a part of that journey, every step of the way. Join the revolution of the modern contact center! To accept cookies continue browsing as normal. Still have questions? Support staff employees are great and work hard to keep us busy and motivated. Unlimited Flex Vacation New Parent Leave Protection. The world class support of Liveops and unparalleled access to world-renowned clients. LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators. Keith Myers, SVP Business Technology, Live Nation. A wide array of jobs -- many of them well-paid -- don't require a degree.. Okta allows us to deploy those apps almost seamlesslywe can just push them out to people as and when they need them., Okta is accessible anywhere, from any deviceMac, PC, tablet, laptop, or mobile. As part of this tech-first philosophy, Huckabay began a ground-breaking initiative four years ago he called zero servers: Live Nation would move 100% to the cloud. And with all that moving around, jobs, The best places to find a tutor are also the sites that are the best places for freelancers to, One-quarter of Americans are looking for a holiday hustle to help defray the high cost of seasonal, Have a skill? Join Liveops Nation and experience the freedom and autonomy of being self-employed! Existing Duo Security enrollments. Before you apply to become a Liveops Agent, here are 10 things you NEED to know. As a self-employed independent contractor or business owner, youre 100% in control of your own schedule. Learn about Liveops Enterprise Solutions Click Here . I say this because you get paid per min of talk time so if you are not on a call they do not pay you not even if you say logged in and available you wont even get partial pay like working solutions does. Not everyone will be as precious with your business as you are. Thats up to you. The cons are being able to work in your own home. We are seeking Independent Contractor Agents to provide virtual services to our clients customers, spanning a variety of industries including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance, Energy, Government and Tax Support. Support. Agent Sign-In. Everyone else we spoke to claimed they were cloud-based but they weren't. Creatively solving problems. I trust them and look forward to more cooperation and partnership in the future. Work from home. Different programs have different pay structures. Were ranked #1in Flexjobs 2023Top 100 Companies with Remote Jobs. Then, this is the place where you can find some sources which provide detailed information. A lot of work goes into hiring great people, and we see LiveNation as a great place to work, says Myers. Remote work is undeniably popular and LiveOps offers that. Once the Openforceplatform was in place, a major pressure point was released. Is Liveops nation legit? Its important we stay current with technology and provide our employees with the best tools in order to deliver on our mission to produce music, sell tickets and do sponsorships.. Life doesnt always run on a schedule. Looks like you have Javascript turned off! Sound: Must have a sound card installed and be equipped with speakers or headphones. Okta is embracing this kind of hybrid environment with us, to make sure that we have the integration in a multi-cloud environment, he says. Customers sometimes need to speak with a live agent. Login to know the status of the ticket. Depending on call volume, utilization, incentives and how much you commit, hourly earnings could range from $12-$17 per hour. By Veronicas pandemic story is unfortunately all too common. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. Hundreds of enterprises have trusted Liveops to improve their customer experience by leveraging our VirtualFlex platform that includes exceptional talent, award-winning distance learning platforms and top-ranking security standards. They have to be accessible, easy to use, secure, and platform agnostic. Independent Contractor management Ditch the paperwork and endless manual tasks. Its why weve led the industry in virtual flex agent services for more than 20 years. That meant finding an identity management solution that was easy to use and flexible, and one that integrated with a broad range of applications. Connect contractors to affordable commercial insurances. Rather, you are self-employed meaning you work for yourself, or your business. Director of Customer Care, healthcare organization. That syncs to Okta and then that person cannot access any applications. Liveops has been a great partner helping us to pass tough times with an outstanding level of flexibility, especially during the pandemic period. Liveops: Flexibility. Find ready-to-work contractors where and when you need them. Live Nation currently has about 15,000 internal employees using some 250-plus applications. I like feeling like Im helping people all from the comfort of home. Consider holiday gift experiences. When I started it, my team said, Youre crazy. Browse case studies, customer service tips and other helpful resources for enterprises. Easy global collaboration. You get some of the best brand-certified agents in the business, and you can scale and cover busy times with ease. Onboarding is also simpler: new employees now receive login credentials and access to all the tools they need on their first day on the job. Live Nation Entertainment is the largest live music company in the world, annually putting on 30,000 concerts and 100 festivals, and selling over half a billion tickets. We understand the struggles of companies that utilize independent contractor workforces because weve experienced them first-hand. Youll rest easy as the Openforce platform collects and stores contractor records in one, convenient place. No problem. Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. Please update your browser to the latest version on or before July 31, 2020. Success with Liveops is about choosing an opportunity that matches your skills, experience, and availability. Guide customers through the claims process. As an Independent Contractor Agent, you can: Our Clients look for people who are comfortable: Successful Independent Contractors will have the following skills: As an independent contractor, you will submit invoices and receive payment for completed services. Liveops agents are a community of people who share the same passion for service that we do, which means better outcomes for brands and their customers. Copyright 2023 Liveops, Inc. All rights reserved. Want to become a Liveops agent? As an agent with Liveops, you are a self-employed independent contractor, not an employee. They don't promise a set rate of pay, but maintain that most companies pay 25 - 45 cents per minute but only when the representative is online. Copyright 2023 Okta. First, check out our frequently asked questions about the agent experience and application process. Flexibility. Improving Peoples Lives. No ones done this, Huckabay says. Main hustle or side gig its all up to you. . Come on board! We would like to show you a description here but the site won't allow us. Find Out How & Apply . HSA and PPO Options National and Local Networks Retirement. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. And unlike other potential identity management solutions, Okta could meet Live Nations 100% cloud mandate. Browse case studies, customer service tips and other helpful resources for enterprises. Easily connect Okta with LiveOps On-Demand Contact Center or use any of our other 7,400+ pre-built integrations. Huckabay describes his vision of the future of work: enabling people to work from home, offices, or shared office spaces. Apply to be a Self-Employed Independent Contractor Agent with Liveops*. 100% Employer Paid Life Insurance Disability Plans Charitable Giving. Username or Email Password. 10 Customer Service Tips for Agents to Keep in Mind, Liveops Agent Spotlight: Veronica, 2022 Agents Choice Award Winner, Yes, You Can Have Both Scale and Quality In Todays Customer Service Environment, How VirtualFlex can lower your total cost of ownership, 2023 Agent Trends: Tools for Your Business in the New Year, Meeting Customer Needs During Unplanned Natural Disasters for a Top Five National Insurance Company, Giving a Natural Gas Company a Better Forecast, Liveops Agent Spotlight: Marjorie, 2022 Agent of the Year. All rights reserved. Live Nation CIO David Huckabay shares how technology is critical for the global powerhouse. Scale your processes and free up resources by outsourcing administrative operations with Liveops agents. Since you are self-employed, you should not represent to anyone that you are an employee of Liveops or any of Liveops clients. Assist customers with orders, questions, and returns. If there are system issues, you will not get paid. You may also receive performance-based pay or other incentives. I wish there was some type of base pay. See Capabilities for more details. You can actually enable a person to get to an application through the Okta platform. about the agent experience and application. About Liveops Employee benefits & perks. Single Sign On. Username or Email Password. 2023 Openforce | Privacy Policy | Terms of Service, Manual record keeping drains time and resources, Minor admin errors can create misclassification lawsuits, Compliance Director, UST Logistical Systems. They dont promise a set rate of pay, but maintain that most companies pay 25 45 cents per minute but only when the representative is online. Their consistency, professionalism and customer service are unparalleled in the industry. Organizations. Submit ticket. Copyright 2023 Liveops, Inc. All rights reserved. Secure your consumer and SaaS apps, while creating optimized digital experiences. Its a complicated environment for a new employee to navigate simplified by Okta Lifecycle Management. We were getting rid of all of our on-premise servers and moving everything to the cloud, Myers reiterates. Cons are having to provide your own equipment. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. Schema Discovery Import the user attribute schema from the application and reflect it in the Okta app user profile. As a Liveops Independent Contractor Agent, you have flexibility, autonomy and freedom to choose when and where to provide services. Forgot password? In todays day and age of misclassification lawsuits, youve got to make sure youre crossing your ts and dotting your is; and Openforce helps us do that every single day. Check the Eligibility requirements and make sure were currently accepting applications in your state. Operating System: Must be one of the following: Browser: Google Chrome (latest version) or Internet Explorer 11, Monitor: Capable of displaying at least 1024 X 768 pixels. Login to track your existing support requests. Okta had a truly cloud-based solution with lots of built-in integrations, and it almost seemed too good to be true., But it was true. Learn More Hear from Real Liveops Agents What's it like to be self-employed and provide virtual contact center services? The organization relies on Okta to provide streamlined, secure, and consistent access to all its appsensuring daily work can be done effectively anywhere, anytime, and on any device. Support. Login to know the status of the ticket. Be the customer care voice of top brands, providing best-in-class service. ; The user selects the Duo Security option. Okta offered exactly what Live Nation needed. Liveops is a recognized thought leader in the virtual contact center and customer service industries. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. Okta enables our employees to get to their applications wherever they are and enables a mobile workforce., Once Live Nation decided to implement Okta as its identity solution, the company was able to deploy the software quickly. By giving agents the autonomy of being independent contractors, Liveops attracts and retains a flexible, nationwide network of experienced, reliable and motivated agents. Enjoy the freedom of being your own boss. Reach out to us. Mobile first. Now we can focus on making sure IT is partnered with the business in everything they do.. Browse case studies, customer service tips and other helpful resources for enterprises. Learn more about how Liveops virtual contact center solutions can scale your business. That included over 100 applications and over a petabyte of data., It was a bold and unusual move, and the impact on the company has been huge. Functionality Add this integration to enable authentication and provisioning capabilities. By giving agents the autonomy of being independent contractors, Liveops attracts - and retains - a flexible, nationwide network of experienced, reliable and motivated agents. Now we can really focus on our business partners, employees, and customers., As part of that transition to the cloud, Live Nation needed to ensure its global employees had secure, consistent access to critical applications and collaboration tools. Although I would work four hours a day I would be in training or zoom classes for another two to three hours. Okta offered Live Nation the ability to streamline access to all of its apps and tools, facilitate remote and mobile work, and simplify onboarding. Outspoken. LiveOps, meanwhile, requires you to pony up $25 to pay for your own background check, and get trained on your own time. Passwordless. It means there are no open holes in our infrastructure., The IT team is no longer occupied with maintaining servers, running data centers, or answering endless password reset questions. Enjoy the freedom and flexibility of being your own boss. All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . Learn about Liveops Enterprise Solutions Click Here . My job is to equip our employees, he says, and to reduce friction: anything we can do to make their job easier, from a tech standpoint, we need to do it.. Onboarding employees has become much more efficient. With Okta we're able to quickly deploy tools to new employees. management. Then Liveops is looking for you! Theres just so much built into the software that provides the firewalls needed to help ensure compliance. Openforce simplifies your contractor management processes by providing a single platform solution. We couldnt have done it without Openforce. Okta was leaps and bounds ahead of all the other providers, says Myers. The virtual flex model is a distributed workforce of highly motivated independent contractor agents who are driven to deliver the best possible level of service with every call. Liveops Okta. Over 100 million people rely on Okta to connect to apps inside and outside of their organization knowing that their credentials are protected by robust security protocols. Running backend servers, maintaining storage, running data centersnow all of thats in the cloud and pretty much taken care of. . Discipline and setting expectations of yourself are key to working from home. Take our quick quiz and well recommend our top client matches for you. 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