A 401k plan that includes a corporate match. * Create and update employee files in database, as authorized. Alight SolutionsEasy 1-Click Apply Customer Care Representative, Human Resources - Texas Virtual (Work From Home) job in Springfield, MO. Find out if you meet the requirements! Be sure to provide comprehensive yet succinct descriptions that are clear and easy to follow. * Demonstrate a high level of confidentiality and professionalism We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. Type: Full Time * Demonstrate a positive attitude, self-awareness and embrace feedback At Alight, we are reimagining how people and organizations thrive. You can deactivate or delete job alerts by clicking the button below. This position supports Alight s benefits administration and HR BPO platform businesses. We continuously reimagine what the future could be and believe that tomorrow is created by the actions we take today. Browse by city or country to find one in your region. Take lead in trainings of groups or community-based facilitators in good agronomic practices and financial literacy. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Alight unlocks enterprise growth for the worlds most influential companies with future ready human capital and business solutions. Benefits start on your first day of employment, Programs & activities that give back to our. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution. At Alight, we believe a company's success starts with its people. Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. 88 followers . Because transformation takes a workforce. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Health, Dental, Vision, Life Insurance and more. * Bilingual (English/Spanish) is a plus As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Si es as , entonces ReedGroup es para ti! This may include additional research and ongoing casework. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. Alight Easy 1-Click Apply. Get a free, personalized salary estimate based on today's job market. Our people are our greatest assets at Alight Solutions because People Matter! * Flexibility to work rotating shifts (8 hours) and extended hours as necessary. Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. East Region States: Delaware, Florida, Georgia, Indiana, Maine, Maryland, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington D.C. West Virginia View similar Customer Service / Guest Services jobs below. , Alight Cares- our program that allows you to track your community volunteer hours, Corporate matching for yourcharitable donations. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution. As a Customer Care Representative 1 , a typical day to include the following: Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. Es trabajo desafiante, pero estamos comprometidos a tu xito como lo ests t! * Continuously strive to provide superior products and customer service, serving callers as a subject matter expert on a variety of leave types Acknowledging and resolving customer complaints. Alight is committed to the continued development of our colleagues. Alight Solutions San Juan is looking for real people, who are passionate about customer care. Alight's 15,000 dedicated colleagues serve more than 30 million employees and family members. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Knowledge of Disability Management, FMLA, and Workers Compensation is a plus, and a background in disability insurance or health care is also favorable. Must be able to work a flexible schedule based upon high call volume needs. * Strong attention to detail with critical thinking skills You will Careers in Customer Care At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. Job Details. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Learn more about our customer care offices. Check out our open opportunities below. This role is charged with motivating donors to be engaged and involved, as well as successfully facilitating annual . At Alight Solutions, we are reimaging how people and organizations thrive. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. New York Equal Pay for Equal Work Act Statement. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. https://www.consumer.ftc.gov/articles/0243-job-scams. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Account Executive, Key Accounts Alight Solutions Jobs, Applications Developer Alight Solutions Jobs, Associate Consultant Alight Solutions Jobs, Customer Care Representative Alight Solutions Jobs, Senior Client Manager Alight Solutions Jobs, Senior Operations Analyst Alight Solutions Jobs, Solutions Architect Alight Solutions Jobs, Technical Business Analyst Alight Solutions Jobs, Alight Solutions Customer Care Representative Jobs. Benefits . The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. Alight believes diversity should be visible, valued, and sustained throughout the organization. We want you to join our company with 25 years of industry experience. Our Promise Alight Solutions To deliver on this purpose, we do things differently. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Alight Solutions Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 142 reviews Location All Ratings by category 3.2 Work-Life Balance 3.1 Pay & Benefits 2.8 Job Security & Advancement 2.8 Management 3.1 Culture Sort by Helpfulness Rating Date Language Additional pay could include bonus, stock, commission, profit sharing or tips. Mid Level Try to use specific examples from your work or school history that relate to the question asked. Customer Care Representative, Human Resources - Virtual job in Bowling Green, KY. View Job description, benefits and responsibilities. * Ability to multi-task using several Windows applications at once while assisting a customer on the phone. 553 jobs Customer Care Representative/Business Development Consultant James Braden Nissan Kingston, ON $31,200-$55,000 a year Full-time + 1 8 hour shift Responsive employer Customer service: 1 year (preferred). At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. As a condition of employment, you will be required to complete paid training and successfully pass a final course assessment. We are forthright and genuine when we speak. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, * Excited about learning new things, and able to apply your enhanced knowledge in the service of your customers Customer Care Representative Greater Toronto Area, Canada. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. The estimated base pay is $36,558 per year. Must be able to work a flexible schedule based upon high call volume needs. Customer Care Representative Job, Remote or Florida City, FL, Customer Care Representative Job, Remote or Florida, Customer Care Representative Job, Remote or Moro, OR, Customer Care Representative Job, Remote or Texas City, TX. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Qualifications for a job description may include education, certification, and experience. Making outbound calls to follow up on tickets or confirm/reschedule a participant's appointments. As part of an industry-leading team, you will help drive results for our clients by delivering innovative and effective solutions as part of our Customer Care Delivery . Alight Solutions offers a promising . How accurate is this most likely Total Pay range (base + additional) of $34K-$45K/yr? With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Work with Livelihood Officer in identifying, assessing and guiding livelihood groups on group formation and record keeping. Apply for Customer Care Representative I, Healthcare Benefits at Alight today! We're always looking for great talent. View this and more full-time & part-time jobs in Miami, FL on Snagajob. Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to one or more of the following: health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. In addition to a base salary, this position may be bonus eligible. A Customer Service Representative also handles concerns, complaints, or other issues. Communicating with customers through various channels. Our story. Reporting Relationships This is a 6 months project and we offer Full Time Shifts (Rotating). Location Interested in Workday positions? Quick Apply. A customer care representative's salary covers health benefits, transportation, housing, and other related benefits. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. We strive for Excellence Every Day by collaborating with our clients and colleagues. Know Your Worth. The estimated base pay is $36,558 per year. Our story starts with a simple universal truth: Every business is a people business. CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. Bilingual (English/Spanish) Customer Care Rep - Virtual. Our people are our greatest assets at Alight Solutions because People Matter! We combine data-driven . * Access customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight's policies and procedures. Sobre todo, ests buscando una carrera donde puedas utilizar tus talentos y trabajar duro para brindar un servicio que realmente importe - para hacer una diferencia en la vida de otros. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Their job is to help ensure customer satisfaction. to demonstrate your interest in the role. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. People can always trust us to say what we mean and depend on us to do what we say. Alight Solutions is proud to be named to the Top 100 Companies for Remote Jobs by @FlexJobs! Es importante para ti unirte a una compaa donde "La gente cuenta" y "Hacemos lo correcto". Its a permanent virtual customer care representative Job. Apply to Operator, Distribution Manager, Senior Benefits Analyst and more! * Dependable, service oriented, honest, compassionate, persistent, and thrive in a working environment where you use your analytical & problem-solving skills to help others I am currently a Customer Care Client Specialist at Alight Solutions specializing in the administration of employee benefits such as health and group benefits, defined contribution, and defined . Full Job Description. Scroll down below to view similar jobs . On average, Willa Davie works for one . READ MORE Important information: We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience. We are excited to be partnering with Marriott to assist you during this unprecedented situation we are all currently facing. Full-time $12.50 an hour. Find out if you meet the requirements! It is a very convenient Job I have ever worked. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . Responding promptly to customer inquiries. The role of a Customer Service Representative is to help customers understand the products and services being offered by a company. Customer Care Representative Job, Remote or Ohio City, OH, Customer Care Representative Job, Remote or Indianapolis, IN, Customer Care Representative Job, Remote or Texas. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Job Description: CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. Pay Transparency Statement in compliance with the Colorado Equal Pay for Equal Work Act, the New York City pay transparency ordinance, and any other similar laws or ordinances: Alight takes into consideration a candidate's experience, education, certification/credentials, market data, and internal equity when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. - All necessary technical equipment provided - Paid "training" from day 1 - Benefits eligible from day 1 - 17.79 per hour salary, not amazing but certainly better than some companies - The job is technically "entry level", so those with limited Customer Service experience are likely to be hired. Alight allows employees to enrich their health, wealth and work while enabling global organizations to achieve a high-performance culture. Only applicants from locations above will be considered. Learn more at, Bilingual Customer Development Representative - Miami, FL, VP Operations own the operations, run the show, Account Manager - Construction Services (Miami, FL), Do Not Sell or Share My Personal Information, A full Benefits Package, starting on your first day of employment. Alight Solutions Health Client Leader Atlanta, GA 17d $121K Per Year (Employer est.) Nuestros clientes dependen de ReedGroup para servir como expertos en una variedad de ausencias, requiriendo un dominio en el conocimiento de mltiples sistemas y productos. We understand the powerful human connections that create success for organizations. We are mindful that our actions affect the lives of millions in meaningful ways, through the work we do for our clients, our relationships with each other, and the contributions we make to our local and global communities. Every day, our customer care representatives are on the front-line of care, advocating for people - ensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. We believe that every day is an opportunity for growth and are energized by going above and beyond whats expected. Average Alight Solutions Customer Support Representative yearly pay in the United States is approximately $37,872, which meets the national average. At Alight, we connect passion with purpose. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . We strive for Excellence Every Day by collaborating with our clients and colleagues. They may often give instructions by phone and besides performing clerical tasks, they also assist . Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Customer Care Representative Human Resources. Our people are our greatest assets at Alight Solutions because People Matter! Copyright 2023 Grabjobs Pte.Ltd. Disabled Person, Inc. Alight Solutions Customer Care Representative -Absence Management - Bilingual *Remote* Texas 30d+ Alight Solutions Leave of Absence Case Manager *Remote* Washington, DC 30d+ $50K-$68K Per Year (Glassdoor est.) Are you interested in helping us shape the future of work and life for organizations, people and their families? The Engagement Guide works in conjunction with the Annual Fund Director and leadership team to implement dynamic and successful donor relations and annual giving programs in support of Alight's mission and fundraising goals. At least 4 years of customer service experience, or a combination of education and experience: High School diploma and 4 years of customer service experience, OR, Associate's Degree and 2 years or customer service experience, OR, A self-starter with excellent communication skills (verbal and written) and the passion to provide the highest level of customer care and satisfaction, Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, Ability to receive and immediately apply constructive feedback, Ability to multi-task using several Windows applications at once while assisting a customer on the phone, Flexibility to work a specified shift and extended hours as necessary, Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, High School diploma plus equivalent years of related industry experience. Training will begin for this class on Monday, May 1st The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. Alight Solutions are currently recruiting for a Customer Care Delivery Specialist in HR Services with Italian and English located in Krakow, Poland (remote work possible). We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Our story starts with a simple universal truth: Every business is a people business. 26 Alight Customer Care Representative jobs available on Indeed.com. Location: San Juan, Puerto Rico. Our 15,000 colleagues proudly serve thousands of clients and their more than 30 million employees and family members throughout 180 countries. Pros. West Region States: Arizona, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Wyoming Fully bilingual on-site outsourcing services in: We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. #FJTop100 #remotework #remotejobs #jobs #jobsearch, Top 100 Companies to Watch for Remote Jobs in 2023 | FlexJobs, Averages based on self-reported salaries.
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