The itemwas collected by a third party on behalf of the buyer, Withdrawal of the items in your Collection when stored in the eBay vault. Enter a Return Merchandise Authorization number, if you use them. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading, or appraisal, Factory or vacuum seal is broken/opened, but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and it cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading, or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didnt return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. document.write ("?zoneid=4"); No returns cannot protect you if you did not describe the item properly, as eBay's buyer protection kicks in. See Partial refund guidelines. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. document.write ("&loc=" + escape(window.location)); That decision is for him to be allowed to return it. One of the foundations of the eBay experience is the level of trust between all members of the eBay community. document.write ("<\/scr"+"ipt>"); If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. From my experience it does deter some buyers from initiating a return request. The seller doesn't accept returns, so now I'm confused as to whether or not I need to return the item and how to go about doing so. You are the seller. You can see it on the listing if it qualifies. I sold an item which has a minor defect that I didnt notice, superficial, you would never see it or know its there. 04-18-2022 Had a buyer with a sub 5 single digit feedback in 5 years message me saying item was broken but before he leaves a feedback to send him partial refund and he'll keep it. eBay Seller Told She Must Accept Returns for SNAD : by: Silver Ice King : Thu Aug 5 22:41:10 2021: Pace hit it right on the nose. Once you've accepted a return, the buyer should send the item back to you as soon as possible. As a seller, you shouldn't be allowed to enforce a no returns policy and send a buyer an item that wasn't . Your reply explains just the opposite. We require all of the following to prove a successful on-time delivery: We strongly recommend purchasing shipping insurance for high value orders. eBay Money Back Guarantee programs on international eBay sites. If the buyer is responsible, choose your return address from the dropdown menu. In some cases, your response options may differ. You can see it on the listing if it qualifies. After 15 business days, if we don't see any indicators that the item is on its way back to you, we may close the return and protect you from negative feedback. If the item is returned used or damaged, you may qualify to issue a partial refund. if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); Authenticity Guarantee purchases are covered by eBay Money Back Guarantee as detailed in this policy, with specific requirements and/or exclusions detailed below. I also sent the manufacturers specifications which show compatibility. I have a chrome plugin that replaces buyer with seller and seller with buyer. Select. Give a full refund The buyer will receive a full refund, including original postage costs, and they'll keep the item. View basket for details. Select the percent you want to deduct from the refund amount. See our seller protection policy to find out how to qualify to give a partial refund. If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn't offer returns. Read our most popular questions and answers about handling return requests from your buyers. New comments cannot be posted and votes cannot be cast. If you stated in the listing that you'll cover return postage costs, choose how you'll arrange for the item to be returned. 01:38 PM if (!document.MAX_used) document.MAX_used = ','; Returns cannot be closed at the request of a seller. Best practices for avoiding and handling issues with buyers, Help a buyer with an item they didnt receive, Your options for responding to a return request, asking eBay to step in and help for sellers, choose how you'll arrange for the item to be returned, you provide non-eBay return labels and upload tracking, How to issue a partial refund after the item is returned, Are you a buyer looking to return an item? If you offered free shipping, you'll need to refund the buyer the full amount of the item. Give a full refund The buyer will receive a full refund, and they'll keep the item. Per the seller's return policy in the listing In some cases, your response options may differ. See our page on. The item was shipped and confirmed as delivered. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading or appraisal, Factory or vacuum seal is broken/opened but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didn't return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. As you may already know or will find out after watching this video that it simply doesnt matter. I just sell locally to avoid all shenanigans. A few days later I receive a not as described PayPal claim. Since they refunded you right away, you aren't required to return the item. You have 8 calendar days to review the return reques t and take action. eBay closes the case. What in the actully insanity is this? if (document.referrer) document.write ("&referer=" + escape(document.referrer)); Choose the item above to start resolving a return. To start a return, select the item you want to send back from your recent purchases above, or follow the steps below: and select Return this item. If the seller hasn't responded or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. document.write ("?zoneid=2"); SeePartial refund guidelines. If you're responsible for return shipping. Whats the point of allowing me to choose no returns when they will side with the buyer when they are ignoring communication and theres no claim open??? Add a message to the buyer explaining why the refund wasn't full. There is no more seller protection. I report him immediately and call CSR. The seller sent the wrong item, or To do this, go to the case in your Returns dashboard- opens in new window or tab and choose Refund buyer. Open a Disput. Choose the item above to start resolving a return. Our video below also shows the steps you can take to offer a partial refund on eBay. Once eBay steps in, eligible sellers will no longer be able to issue a partial refund to the buyer, even if the item is returned used or damaged. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under our seller protections. You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. See our Partial refund guidelines for more details. The latest date for the buyer to request a return is 30 calendar days after the estimated or actual delivery date or 7 calendar days after the event date, whichever is later.
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